Policies

We require the following paperwork:

* Please be sure to upload all records to the Gingr portal and allow us 48 hours to verify documents! We will not accept or schedule reservations until we have all required documents. (Click the 'Contact Us' tab to create an account or request a reservation from the Gingr portal.)

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Dogs:

          - Up to date Rabies Certificate (with serial/lot number and Vet signature)  

          - Up to date distemper (DHLPP) and bordetella                      (kennel cough) vaccine records

          - Current dog license, available at padoglicense.com                 * We recommend up-to-date canine flu vaccine    

                     

Cats:

          - FVRPC & rabies vaccine records

          * We strongly recommend the feline leukemia                         vaccine! 

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Any of the above vaccines must either be current or administered a minimum of 14 days prior or earlier to your pet's stay at Animal Resorts - No Exceptions. This policy has been in effect at our resort for 10+ years and is for the safety of your pets. Thank you for your understanding!

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PA state law requires us to keep a current rabies certificate (with vet signature and a serial/lot number) on file for all dogs in our care. Pennsylvania State Law also requires that all dogs have a current license. If your dog's license is not current, you may purchase one at www.padoglicense.com.

 

Your pet must be healthy - please do not bring pets that have been coughing, sneezing, throwing up, etc. Please do not bring your pet if they have been around sick animals. You must have an emergency contact on file who can pick up your pet if there is an emergency. Thank you!

 

*If 2 dogs are sharing a suite, you will receive 25% off both of their boarding charges, excluding extra weekend/holiday charges. If 3 dogs are sharing a suite, you will receive 30% off each of their boarding charges. ​

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​*Check-out is before 11am. Pick up after 11am incurs a late checkout charge ($35), unless bath/grooming or training is scheduled for departure day.

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*Check-in is after 12pm. Check ins before 12pm will incur a $35 charge.

 

​*Non-Business hours pickups or drop-offs for all boarding (punchcard members as well) will be charged a $35 fee AUTOMATICALLY (this cannot be changed) and is by appointment only.

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*We are not responsible for personal items such as beds, towels, bowls, toys, food and treats.  Please don't bring expensive/valued items!!



*We charge $1 and up per dose for administering medications. You must bring pills in the original medication bottle or clearly write down the full name of Each medication.

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​*Bath/Groom rates are estimates, we must see the dog to give an actual price. Long hair can cost as much as a full groom or more depending on the condition
 

​*Never leave your pet off lead or unattended on property.



​*Do not enter buildings or fenced areas please.

 

​*Tours are welcome by appointment only.

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​*All Prices are subject to change without notice even after a reservation is made. Please read your email confirmations and the boarding contract for latest pricing and policies.
 

*Animal Resorts strives to provide a safe, stress-free stay for all of our clients, but does not ensure that pets will be supervised every minute of the day and therefore will not be held responsible for any injuries or illnesses that may occur during a pet's stay. Examples include, but are not limited to: scratches/bites, nicks/cuts, nose rubs, happy tail, kennel cough, diarrhea, hot spots, etc.

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Agreement

I hereby entrust Animal Resorts to care for my dog(s) during their boarding stay and agree to all of the terms listed below.

I agree that my dog is healthy and has not coughed sneezed or aspirated in last 14 days. That my pet has not been around sick animals either

I agree that if my pet does become sick that I have an emergency pickup person to keep my pet for remainder of our stay and or transport to vet to care for remainder of stay.  That I will have extra handling and service charges if incurred.

I agree to pay for medications at $2 and up per dose.

I am aware that my dog(s) will not be supervised at all times while boarding. Should an injury or illness occur I agree not to hold Animal Resorts responsible for any medical bills or damages. 

Possible examples of injuries/illness are nose rub abrasions, broken nails, kennel cough, scratches, nicks, etc. During play pals and daycare there is an additional risk for scratches and bites from other dogs. These examples and others not listed could occur during any event. 

I agree to pay daily board rate plus prime day (+$10) or peak day (+$15) fees. 

If my dog(s) is to be boarded anytime over the holidays or summer weekends, and I pick up early without notice I agree to pay for ALL DAYS RESERVED.

I agree that I am solely responsible for any damages that my dog(s) may cause.

I agree to authorize Animal Resorts to do whatever they deem necessary for the health and well being of my dog(s) and agree to pay for any expenses relating to same.

I agree that if play pals is not working for my dog(s) that Animal Resorts can switch them to playtimes instead. 

I agree that any belongings I bring may be damaged or lost and I will not be reimbursed.

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